Is the print durable?
Each piece is printed with the highest quality, professional grade inks. The images are cured onto the wood and is incredibly durable.
How is the wood print finished?
Because of the quality of the print, we do not clear coat the wood. The sides and back are natural, unfinished premium pine wood. You have the option of clearing or staining the sides and back if you see necessary however we prefer the natural look. If you decide to clear coat the product, please use a spray over the print. Staining the wood is an option as well but please protect the art as stain may discolor the image.
What is your Cancellation/Return/Exchange Policy?
Cancellations will only be accepted within 24 hours of purchase. Because every product is made individually and customized, once a product is started it cannot be canceled.
If you are not 100% satisfied with the quality of the product we do offer a 100% money back guarantee. Your return will be granted once we receive the returned product. We must be contacted within 5 days of customer receipt for the return to be granted. Shipping costs will not be refunded.
Because of the personalized nature of our product, we do not offer exchanges.
What if I want a map that is not offered on the website?
For a custom map of your area, please see the custom design product under each category. Through that tab, you may purchase a custom area and you will be contacted via email for design approval pre-print. Please be sure to include the city or address in the comments section of your checkout cart.
Can the art be displayed outdoors?
Although the print itself is durable and can stand up to the elements, the wood is untreated. Moisture and weather conditions may warp the wood. If you wish to display your piece outdoors, be sure to Polyurethane all sides, back included, of the piece. Map Mom does not guarantee a product that is displayed outside.
What is your Copyright Policy?
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Map Mom.
What are your Shipping and Processing parameters?
Please allow 4-6 business days for production of your product. Each product is individually custom made and will take some time to create. In some cases products will ship prior to the 4 day mark. But each order will be shipped within 6 days unless you have been contacted by Map Mom on a special order basis.
FLAT RATE SHIPPING– Because of the weight and size of your custom made map, we use Flat Rate Shipping. We use Fed Ex to ship our art and they have proved swift and reliable. Shipping typically arrives within 1-3 days but can take up to 7 depending on location.
My friend has a coupon code, can I use it?
Coupon codes are mailed or emailed to specific addresses but anyone can use them. Please make sure you use it before the expiration date to get the best deals!
Can I buy your product or find your designs anywhere else?
Our products are exclusively designed and manufactured in house. Map Mom products are sold in local retail stores around the country.
What is the best way to contact you?
The best and fastest way to contact us is via email. Please allow up to 24 hours for a response but the majority of the responses will have a much faster turnaround.